Support

Ovandra operates TubeSort.

Contact

Email us at tubesort@ovandra.com. Support is handled by email, and we aim to answer within two business days. Service status, including YouTube API quota resets, is posted on this page.

For business inquiries, contact the Ovandra team at team@ovandra.com.

Common answers

Why does nothing change on YouTube while I swipe?

Swiping only stages changes. Nothing is applied until you review the batch and tap Confirm. That is deliberate: it is what makes a big cleanup safe.

Why is Watch Later not listed?

YouTube does not allow apps to read Watch Later or Watch History through its API. TubeSort works with the playlists you created, your uploads, and your Liked videos. If you save your Watch Later videos into a regular playlist inside YouTube, TubeSort can sort that playlist.

Why is my batch queued?

The YouTube API has a shared daily limit that resets at midnight Pacific Time. Large batches are applied in order. Your place in the queue and the reset time are shown in the app.

How do I cancel Pro?

Open the billing portal from Settings or from any TubeSort receipt email, sign in with the account that paid, and cancel. Pro stays active until the end of the paid period.

Delete your TubeSort account and data

You can delete your account in the app, without contacting support:

1. Open TubeSort and go to Settings.
2. Tap Disconnect YouTube if you want to revoke access first, or continue to step 3 to do both at once.
3. Tap Delete Account.
4. Confirm. This revokes TubeSort's YouTube access tokens, cancels any active TubeSort subscription billing through our processor where the subscription was bought on the web, and deletes your TubeSort account record, staged changes, receipts, and cached YouTube data.

What is deleted: account profile, staged ledgers, session receipts, cached video details, and AI topic suggestions stored on our backend.

What is not affected: your YouTube account, your playlists, and any changes you already confirmed in TubeSort stay exactly as they are on YouTube. Deleting TubeSort never deletes videos or playlists from YouTube.

Purchases made in an app store: subscriptions bought through Apple or Google are managed in that store's subscription settings and must be cancelled there as well; the in app deletion screen links to the right place.

If you cannot sign in: email tubesort@ovandra.com from the email address on the account and ask for account deletion. We will verify the request comes from the account holder and complete it within 30 days.

Deletion is permanent. Export your session receipts from Settings before deleting if you want to keep them.